Call every enquiry while it is still warm.
A lead management system with a built-in call centre. Enquiries from your website, campaigns and walk-ins land in one pipeline, are assigned to agents instantly and are tracked through calls and follow-ups to conversion.
- HSNewHarini SGoogle Ads
New enquiry for B.Sc CS, assigned to Priya
- SKWarmSowmya KCalled · 4 min
Interested, asked about hostel and scholarship
- FNVisitFathima NVisit
Campus tour booked for Saturday 11:00
- DMWonDeepak MConverted
Fee paid, seat confirmed in B.E.
pipeline for every lead source
of enquiries with an owner
click to call
pipeline stages, fully customisable
Speed to lead decides who wins
Leads go cold within hours. This solution captures enquiries from every source, assigns them to the right agent, and gives agents a calling workspace with scripts, history and follow-up reminders. It works for admissions, healthcare packages, real estate, training and any business that sells over the phone.
- Every source in one pipeline, website forms, ads, landing pages, walk-ins and imports
- Instant assignment, round-robin or rule-based routing to agents
- Built-in calling, click-to-call, call logging and outcome capture
- Conversion analytics, source-wise cost, conversion and agent performance
- 01Capture
Enquiry arrives from any source.
New lead - 02Assign
Routed to the right agent within minutes.
Owner - 03Call
Agent calls, logs the outcome and books the next step.
Visit or demo - 04Convert
Lead converts and hands over to admissions or sales.
Customer
Watch enquiries become enrolled students.
Every stage is visible, so you know which campaigns, counsellors and follow-ups actually fill seats.
Sample season for illustration.
Every enquiry, from first click to close.
Follow marketing, the calling team and their managers through one ordinary day. Drag the timeline, or press play and watch the day unfold.
What Lead Management & Call Centre handles.
Standard in every installation. Additional modules and integrations are scoped with you during discovery.
Lead capture
Web forms, campaign integrations, imports and manual entry.
Assignment rules
Round-robin, territory, course or product-based routing.
Calling workspace
Click-to-call, scripts, call outcomes and notes.
Follow-ups
Scheduled callbacks and reminders so no lead is forgotten.
Pipeline stages
Customisable stages from new lead to converted.
Analytics
Source ROI, conversion funnel and agent leaderboards.
Where Lead Management & Call Centre makes the difference.
Real situations our customers face, and what changes when Lead Management & Call Centre is in place.
Admission season without lost enquiries
Thousands of enquiries arrived from ads, fairs and walk-ins, and many were never called.
Every enquiry is assigned within minutes, called, followed up and converted into an applicant in edSolutions360.
Health packages that convert
Enquiries for packages and surgeries waited days for a call back.
Leads from campaigns flow to a calling team with scripts, follow-ups and source-wise conversion.
Site visits that turn into bookings
Leads from property portals were shared on WhatsApp and lost.
Instant assignment, visit scheduling and follow-ups through to booking.
Batches that fill on time
Enquiries spiked before each batch and the team could not keep up.
Round-robin assignment, click-to-call and automated reminders through to enrolment.
Questions people ask before they switch.
Tap a card to see the answer.
Can this be used for college admissions?
Yes. It is widely suited to admissions, and converted leads can move straight into edSolutions360 as applicants.
Which lead sources can be connected?
Website forms, landing pages and campaign sources can feed the pipeline directly, and other sources can be imported. We confirm specific integrations during setup.
Does it record calls?
Call logging and outcomes are captured for every call. Call recording depends on your telephony setup, which we review during onboarding.
Can you run the campaigns as well?
Yes. Our marketing services team runs SEO, paid and social campaigns and manages your website, feeding every enquiry into the same pipeline.
Often used with
edSolutions360
One ERP from enquiry to alumni, aligned with NEP 2020 and UGC regulations.
Explore edSolutions360MeetIQ360
Records meetings in 12 Indian languages and turns them into decisions, owners and due dates.
Explore MeetIQ360Patient Appointment & Call Centre
One desk for every patient call: bookings, reschedules, reminders and follow-ups.
Explore Patient Appointment & Call CentreTalk to us about Lead Management & Call Centre.
Tell us a little about your organisation. A solution architect who knows Lead Management & Call Centre will reply within one working day.
- A walkthrough on your workflows, not a generic demo
- Pricing for your size, with no obligation
- A rollout plan with realistic timelines