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Every patient call answered. Every slot used.
A patient access solution that combines doctor scheduling with a call centre console, so agents can identify callers, book or reschedule in seconds, and run reminder and follow-up campaigns that reduce no-shows.
- LNBookedLakshmi NInbound call
Follow-up with Dr. Karthik, Thu 10:00
- RMSentRemindersOutbound
186 of 240 tomorrow's patients confirmed
- ARQueueArun PQueue
Waiting 0:21 for the next agent
- CBDueCallbacksMissed visits
14 patients to call back today
number for every doctor
screen with caller history and slots
reminders before each visit
directions: inbound and outbound
Turn phone calls into kept appointments
Missed calls and empty slots are lost care and lost revenue. The agent console shows who is calling, their history and the next available slot with the right doctor, while outbound reminders and callbacks make sure booked patients actually arrive.
- Caller recognition, existing patients identified with their last visit and doctor
- Central scheduling, all doctors, departments and branches in one calendar
- Reminders and confirmations, outbound calls and messages before each appointment
- Call centre dashboards, calls answered, wait time, bookings and callbacks
- 01Answer
Agent sees who is calling and why they last visited.
Caller context - 02Book
Next suitable slot offered and confirmed on the call.
Appointment - 03Remind
Patient reminded before the visit.
Confirmation - 04Follow up
Missed and due patients called back.
Return visit
From ringing phone to patient in the chair.
Every step is measured, so you can see exactly where patients drop off and fix it.
Sample day for illustration.
What Patient Appointment & Call Centre handles.
Standard in every installation. Additional modules and integrations are scoped with you during discovery.
Agent console
Caller details, history and booking on a single screen.
Doctor scheduling
Slots, leave, overbooking rules and branch-wise calendars.
Inbound & outbound
Handle incoming calls and run outbound reminder and callback lists.
Reminders
Confirmation and reminder messages to reduce no-shows.
Routing
Route calls by department, language or branch.
Performance reports
Answer rate, wait time, conversion and agent productivity.
Where Patient Appointment & Call Centre makes the difference.
Real situations our customers face, and what changes when Patient Appointment & Call Centre is in place.
Forty doctors, one number
Patients called departments directly and many calls rang out.
Agents see the caller's history and every doctor's schedule on one screen and book in under a minute.
Packages that fill themselves
Health-check packages were promoted but follow-up calls were inconsistent.
Outbound call lists, scripts and booking in one place, with conversion tracked by campaign.
Patients who actually arrive
A large share of booked patients never turned up, wasting doctors' time.
Confirmation and reminder messages, then a call if there is no reply.
Our people at your front desk
The hospital struggled to staff and train front-office teams.
Yanthra Labs' personalised reception desk service runs registration, enquiries and bookings with this software.
Questions people ask before they switch.
Tap a card to see the answer.
Does this replace our telephone system?
It works alongside your telephony. During discovery we confirm how calls reach the agent console in your setup.
Can patients also book online?
Yes. Online bookings land in the same calendar that agents and the front desk use.
Can it be used for health camps and campaigns?
Yes. Outbound lists can be built for campaigns, health checks and follow-up programmes.
Can you staff the reception desk for us?
Yes. Our personalised reception desk service provides trained front-office specialists who handle registration, enquiries and bookings, alongside the software.
Often used with
eClinix360
Appointments, consultations, prescriptions and billing for clinics and polyclinics.
Explore eClinix360eCare360 HMIS
End-to-end HMIS connecting every desk from registration to discharge.
Explore eCare360 HMISLead Management & Call Centre
Capture every enquiry, call it fast and track it to conversion, with a built-in call centre.
Explore Lead Management & Call CentreTalk to us about Patient Appointment & Call Centre.
Tell us a little about your organisation. A solution architect who knows Patient Appointment & Call Centre will reply within one working day.
- A walkthrough on your workflows, not a generic demo
- Pricing for your size, with no obligation
- A rollout plan with realistic timelines